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Quick summary
  • Updating a document on your Trust Centre and notifying the people who hold it are separate steps.
  • You can’t send notifications until your Trust Page has a privacy notice URL.
  • Subprocessor changes must be notified. Hazard log updates are your call.
The steps below also apply when a published hazard log changes.

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Before you can notify anyone

Your Trust Page needs a privacy notice URL before you can send any notification. You’re the controller for those emails, so recipients need somewhere to read how you handle their address.
Set this up before the day a document changes. Finding out mid-send delays the update.

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Ship the updates

1

Approve the new version and republish it

Approve the new version in Documents. When you approve it, or send a controlled document for review and approval, Republish options lists the resource under Trust page resources, ticked.
  • Leave the resource ticked to move it to the new version once approved, or untick it to keep the old version on your Trust Centre.
  • Republishing keeps the resource’s label and description. To change them, or to pick a different version later, click Edit Resource in the resource’s options.
2

Renew expired access first

Expired contacts won’t get the update. To include them, renew their access in bulk before you send.
3

Notify key stakeholders

  • Open the resource’s options, click Send Notification and pick who to notify of the change.
  • The list shows who has access, who’s opted out of updates and whose access has expired.
  • Requesters opt in or out when they request access, so you don’t set that for them.
What we recommend
  • Update your Trust Centre when your release notes go out, so customers’ governance teams don’t have to email you for the paperwork.
  • Notify on significant changes to your hazard log or safety case, not every minor version, or people stop reading.
  • Always notify subprocessor changes. They’re required.

Access requests and who can see what

Expiry dates, pre-approvals and who gets notified of requests.

Trust Centre FAQ

Quick answers to the things customers ask us most.